Privacy Policy
Your privacy and confidentiality are our priority. Learn how we collect, use, and protect your personal information.
Last updated: January 2026
Important: Life Psychology Australia manages all appointment bookings and client data through secure practice management systems. Your personal information is collected and stored in accordance with Australian privacy legislation and professional guidelines.
Information We Collect
When you book an appointment with Life Psychology Australia, your personal information is collected through our secure intake forms and encrypted practice management system. This includes:
- →Contact details (name, phone, email)
- →Appointment preferences and scheduling information
- →Health information relevant to your psychological care
- →Medicare and private health insurance details
How We Use Your Information
Your information is used solely for:
- →Providing psychological services and telehealth consultations
- →Managing appointments and sending appointment reminders
- →Processing Medicare claims and private health fund rebates
- →Maintaining clinical records as required by professional standards
Confidentiality
All information shared during therapy sessions is confidential. We adhere to the Australian Psychological Society Code of Ethics and relevant privacy legislation.
There are limited circumstances where we may be required to disclose information:
- →If there is a serious and imminent risk to your life or health, or that of another person
- →If required by law (e.g., court order, mandatory reporting of child abuse)
- →With your written consent
Your Data Security & Privacy
Your personal health information is protected with enterprise-grade security that meets or exceeds Australian health privacy requirements. Here's how we keep your data safe:
End-to-End Encryption
All your personal health information is encrypted from the moment it's entered until it's accessed, ensuring complete privacy and security.
Australian Data Centers
Your data is stored securely in Australian data centers, complying with local privacy laws and providing fast, reliable access.
Security Certified Platform
Our practice management platform is hosted on AWS with PCI DSS, ISO 27001, and FIPS 140-2 certifications for data protection.
Access Controls
Strict access controls ensure only authorized personnel can view your information, with detailed audit logs of all access.
Privacy Notice: Your booking and personal information is securely managed by the Life Psychology Australia clinical team using encrypted practice management systems with strict access controls.
Your Rights
You have the right to:
- →Access your personal information held by our practice
- →Request corrections to inaccurate information
- →Understand how your information is being used
- →Request deletion of your information (subject to professional record-keeping requirements)
Professional Obligations
As registered psychologists, we are bound by:
- →Australian Health Practitioner Regulation Agency (AHPRA) guidelines
- →Australian Psychological Society (APS) Code of Ethics
- →Privacy Act 1988 (Commonwealth) requirements
- →Professional confidentiality and record-keeping standards
Website Information
Our website (life-psychology.com.au) may collect basic analytics information to improve user experience. We do not collect personal information directly through browsing activity—personal data is only requested when you submit booking or intake details through our secure practice systems.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.
Ready to Get Started?
Your privacy and confidentiality are our priority. Book your secure telehealth appointment today.
Life Psychology Australia
Telehealth psychology for Newcastle and the Greater Hunter, available Australia-wide.
Email: info@life-psychology.com.au