Frequently Asked Questions
Find answers to common questions about our psychology services.
Getting started & booking
Do I need a referral to book?
No. You can book directly. If you want a Medicare rebate, you'll need a Mental Health Treatment Plan from your general practitioner (GP) or psychiatrist.
How do I book an appointment?
Tap Book Appointment to choose a time inside our secure booking portal, enter your details, and confirm. You'll receive automatic confirmations and reminders.
How soon can I be seen?
Availability changes during the week. The booking portal always shows the latest available times.
Do you see people outside the Greater Hunter?
Yes. Telehealth is available Australia-wide. Limited in-person appointments are available in the Greater Hunter.
Fees, Medicare & private cover
How do fees and rebates work?
We're a private service. With a current Mental Health Treatment Plan, a Medicare rebate can reduce your out-of-pocket cost. Some private health policies also provide benefits for psychology—check your fund.
How many Medicare-rebated sessions can I get each year?
Medicare sets the number and any review requirements. Your GP or psychiatrist can advise on this.
Can I use the National Disability Insurance Scheme (NDIS)?
If you're an NDIS participant, contact us with your plan details and we'll advise next steps based on your plan type.
Telehealth setup & access
What device and setup do I need?
A computer, tablet, or phone with camera and microphone, reliable internet, and a private space. Headphones help with privacy.
Is telehealth secure?
Yes. We use secure, encrypted platforms for video and a trusted booking system for payments and reminders.
What if my internet drops during an appointment?
Rejoin using the same link. If you can't reconnect, we'll contact you to reschedule at a convenient time.
Confidentiality & records
Is what I say confidential?
Yes. Your information is private and handled under Australian privacy law. Standard legal limits apply (e.g., serious risk of harm, child protection duties).
Are sessions recorded?
No.
Still Have Questions?
Feel free to reach out or book a session to discuss your needs.